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Ticket Coordinator with TS/SCI Full Scope Polygraph
Information Management Group, Inc.
 - Fort Meade, MD
include Monitoring dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. Monitoring dedicated queues to ensure SLAs are maintained. Assigning the tickets which are out of scope to Service Desk/Other Teams Ensuring associated tickets are related to the parent ticket and proper follow up is performed once incident is resolved
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Posted 23 days ago
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